«We could massively improve the quality, effectiveness, and efficiency of our user research.»
Participants want to help. But they often forget that it's not about solving tasks quickly. Anna briefs the participants, gets them in the right mood, and helps them understand what's important.
Test users sometimes forget to tell us what they are thinking. Especially when tasks are challenging or unclear. Anna politely reminds the testers to think aloud when they get quiet.
